Supported file types and upload limits
What TenderReader can read, what to do with scans, and why some packs need re-exporting before analysis.
Read articleHelp
Help centre
Plain answers for the questions small suppliers hit while reading packs, checking confidence, setting alerts, managing billing, and using Team.
What confidence scores mean
How to read confidence labels without turning them into a false guarantee.
Read articleHow deadlines are extracted and verified
Submission dates, clarification windows, site visits, and internal checks.
Read articleAlerts and digest preferences
How matching alerts are controlled and what changes when production email is configured.
Read articleProfile tuning for better matches
How sector, CPV, region, and value choices affect the shortlist.
Read articleBilling, cancelling, and the founding offer
What paid plans unlock, how cancellation works, and what is still gated by live Stripe setup.
Read articleTeam seats and shared pipeline
How Team works for three people, invites, shared tenders, and FR data access.
Read articleFrench data coverage
What TenderReader means by FR coverage and what still needs manual checking.
Read articleData security and deletion
What happens to uploaded packs and how to ask for deletion.
Read articleDecision support, not professional advice
The boundary TenderReader keeps around recommendations and tender-pack summaries.
Read articleNeed a human?
Send the context and the account email. TenderReader replies within one working day.
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